Showing 20 use cases in Transportation & Logistics
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Augment traffic control processes at (air)ports

Support management of real time data and decision-making in traffic control - for example at airports. Automatic data flows from key assets and data modelling enhanced from multiple sources (e.g. weather models) help with flow optimisation, operator support and risk prediction.

Airlines

Automate aircraft piloting

Autopilots are transiting to AI-powered devices. This will potentially shift the boundaries of what will be possible - and in time possibly customer expectations and willingness to accept risk (e.g. airplanes without pilots).

Aerospace and defence

Automate customer service disruption alerts

Using social media to compile information to identify service disruptions. Angry or worried tweeting (or similar) by customers or announcements by operators will trigger consolidated public service alerts on service disruptions. This is most advanced in transport networks but could be applied to other services.

Government

Create maps from satellite and other remote imagery

Global distribution and connectivity relieson increasingly accurate mapping to optimise supply chains, distribution and access. Using satellite and other remotely captured images it is increasingly possible to build accurate maps at scale and provide addressing schemes in underserved areas.

Freight and logisticsDigital Data

Identify fraudulent customer claims for transportation delays

Ensure rapid response - and fraud risk analysis - on claims by customers whose trains have been delayed. By nature this will be peaky (given that train delays frequently cascade) - and customers will expect brisk turnaround (the timing of this may also be open to regulatory monitoring). AI enables this challenge to be met and can also check for those attempting to use the situation to defraud the business.

Freight and logistics

Identify performance and risk for employee drivers through driving patterns and other data

Identify performance and risk for drivers through driving patterns and other data. This can be used for a variety of drivers including those of taxis, HGV or delivery vehicle operators.

Freight and logisticsRisk

Identify performance and risk for pilots through flying patterns and other data

Identify performance and risk for pilots through flying patterns and other data. Similar analysis can be done on road drivers although the data is inevitably more likely to be complicated by ground-level interactions that would be more traceable in the air (e.g. other vehicular movement).

AirlinesRisk

Improve addresses or bar codes recognition in mail sorting machines to improve efficiency and reduce data capture error

Read addresses/bar codes in mail/parcel sorting machines to improve efficiency and reduce data human error

Freight and logistics

Manage rail network control through automated signalling

Deploy AI to automate the network signalling - needs to be deployed through a centralised and heavily automated network.

Other

Monitor and predict problems on rail network

Most railway networks are large, complex, frequently old, subject to all manner of environmental hazard and prone to degradation. Using sensors and cameras to monitor tracks and predict required maintenance can have a considerable cost and safety impact.

Freight and logistics

Optimise driver or pilot choices and path routing to reduce length, cost or environmental impact of trip

Optimise lane choices and path routing based on multiple data sources to reduce length, cost or environmental impact of a trip.

Airlines

Optimise pricing and scheduling of time-sensitive capacity based on real time demand updates

Optimise pricing and scheduling based on real time demand updates for time sensitive products - e.g. airline seats, less than full truckload shipping, mobility services

Freight and logistics

Optimise routing in real time

Optimise vehicle routing in real time (e.g., airlines, logistics, last mile routing for complex event processing)

Freight and logistics

Optimise staffing levels and asset placement in real time

Optimise staffing levels and asset placement in real time, for example for customer service organisations facing weather or similar network disruption

Freight and logistics

Optimise traffic/passenger flow through visual data including video and images

Real time information such as images or live footage can provide information on crowd flow in areas where congestion is undesirable (e.g. airports or train stations). Machine vision is being used to process the data and prompt the necessary management actions to optimise passenger flow.

OtherOperations

Personalise flight recommendations to target individual consumers in time sensitive and dynamic market

Personalise product recommendations to target individual consumers reflecting multiple pricing, product and service preference indicators. The time sensitive nature of the product offering increases the need to find an appropriate market-clearing price.

Airlines

Personalise loyalty programs and promotional offerings to individual customers

Personalise loyalty programs and promotional offerings to individual customers - typically this will involve balancing availability of time-sensitive supplier capacity (e.g. airline seats) with customer demand and preference profile

AirlinesMarketing

Pilot and resupply drone independently

Fully automated drone piloting and resupply (e.g. energy power ups). Typically this would be deployed in areas of low human habitation to minimise risk - for example in agricultural or mining applications. As reliability improves these will be deployed in more urban environments.

OtherOperations

Predict local sales and demand trends for transportation

Predict local sales and demand trends for transportation to help optimise pricing, capacity planning and network management.

Freight and logistics

Predict problems and recommend proactive maintenance for planes, trucks and other moving equipment

Predict failure and recommend proactive maintenance for planes, trucks, and other moving equipment

Freight and logistics

All Transportation & Logistics AI Use Cases

Transportation & Logistics Case Studies

A global transport provider gains a significant competitive advantage by implementing AI for supply chain visibilityARUP saves 790 engineering hours using machine learning to detect utility clash points planning a light rail system for AucklandAeroMexico''s customer-service can handle as many inquiries as two full-time employees per day through its chatbotAirbus is investing in developing autonomous passenger aircraftAirbus used deep machine vision to detect clouds in satellites decreasing the error rate from 11% to 3%Avianca Airlines improves customer experience and cuts check-in waiting times in half with natural language processingBlaBlaCar optimises conversion rate and improves retention with machine learning predictive analytics that integrate data from multitudes of sourcesBoston Public Schools''s plan to reconfigure start times for high school students using an optimisation algorithm backfiresCMA CGM enhances its cargo ships piloting and collision avoidance techniques through real time object detectionCargoMetrics analyses satellite shipping imagery and plans to to identify investment opportunities based on the data with machine learningChronopost International ensures on-time deliveries during peak activity with machine learning predictive analyticsCopa Airlines enhances online customer experience through a chatbot travel agentCoyote improves the accurate reporting of speed limits by 9% using machine learningDARPA simulates flight and landing of Boeing 737 by an AI-driven robot co-pilotDeutsche Bahn reduces maintenance cost by 25% and delay-causing failures using machine learningDidi to tackle traffic congestion and optimise navigation routes with deep learningEco Marine Power unveils automated control and monitoring systems for shipsFLL monitors aircraft movement and gets accurate status reports for gates with machine vision and natural language processingFacebook create new location address schemes for developing areas decreasing travel times by 22% in testsGE achieves speed and accuracy in detecting track flaws in real time with machine learningHalvor Lines increases driver performance by 100% over previous systems using machine learning evaluation systemHeathrow Airport tackles delays due to bad weather with the use of AIHeathrow aims at tackling gender bias in job listings using natural language processingIUT Annecy aims to beat the current record for the fastest bicycle travelling across flat road by creating the optimal aerodynamic design using machine learningInternational Airlines Group enhances in-flight customer experience with AIIowa Department of Transportation uses machine learning to monitor traffic flows during winterJFK International Air Terminal 4 optimises passenger flow with computer visionKLM automates responses to over 50% of customer enquiries on social media by implementing a machine learning chatbotKLM introduces conversational agent to help customers book plane tickets and create packing listsKorean Air reduces maintenance defect history analysis lead times by 90% and improves on-time performance with machine learning and natural language processingLufthansa launches interactive ads to attract new customers using natural language processingLyft delivered a 40% increase in potentially fraudulent users detected without increasing false positives by using neural networksM Subs Ltd provides AI-powered situational awareness technology to unmanned vessels in the Plymouth Sound harbourMaersk aims to acieve safer and more efficient maritime operations with AI-powered situational awareness system on containershipsNeopost identifies customers at risk of churn with machine learning using PredicSisNorwegian increases public awareness of new new non-stop routes by 94% with the use of AIOLA strengthens passenger safety with real-time ride monitoring system based on machine learningOrient Overseas Container Line Limited (OOCL) looking to optimise shipping operations with deep and reinforcement learningParkeon predicts vehicle parking space availability using machine learning and predictive algorithms from DataikuPortcast is a data analytics vendor promising to optimise logistics for the maritime industry using machine learningPorts of Jersey minimises passenger wait times with the use of machine visionRolls Royce demonstrates fully autonomous ship travelling between Parainen and Nauvo in FinlandRolls Royce plans to predict maintenance requirements for jet engines to improve aircraft efficiency using Microsoft Azure''s machine learningRyanair monitors the performance of its online service in real time and identifies root cause of issues in minutes compared to hours previously using machine learningSelf-driving bus on Helsinki RobobusLine goes to scheduled serviceSingapore''s Changi airport aims to speed passengers through its facility with facial recognitionSkyTruth researchers identify transshipment vessels to aid monitoring of suspicious nautical activity using CNNsSmiths Detection detects lithium-ion batteries in airport luggage using deep learningSouthwest Airlines improves safety and preventes flight anomalies with machine learningStena Line aims to reduce fuel consumption by optimising route planning with artificial intelligenceSurtrac reduces intersection wait times by 40% and travel time by 25% on average by optimising traffic signals based on real-time dataThe Hong Kong Metro saves 800,000 hours annually by optimising engineering work scheduling and resource allocation with AIThe Motor Vehicles Department in Kerala detects lack of seatbelt or helmet usage in motor vehicles in with 98% accuracy in trialThe Port of Rotterdam Authority reduces vessel waiting times by 20% with machine learningThe Port of Rotterdam is collaborating with IBM to become a smart shipping port using data to boost efficiency and drive down costsTrainline automates disruption information and alerts using natural language processingTransavia aims at reducing its 2018 carbon footprint by 6500 tonnes using machine learningTransdev North America is ordered to stop self-driving school bus pilot project due to the participation of childrenTransit city navigation app to optimise public transit ETAs using machine learningTrek Bicycle reduces error rates in its website and bike sharing app services from 8-14% to <1% using machine learning to monitor anomalies in real-timeTuSimple successfully completed a 200-mile level 4 test drive of a driverless truck passed from San Diego to Yuma, Arizona.UK Train Operating Companies automates 93% of claim processing and detects fraudulent payback claims for trains delayed by more than thirty minutes with 70% accuracy using machine learningUPS aims to avoid trouble spots in its global network by rerouting packages away from snow with machine learningUPS enhances customer service through AI-enabled chatbot which assists with tracking packages and finding shipping rates and locationsUPS plans to streamline internal operations by tracking every package and asset in real-time using sensors and machine learningUPS saves 10 million gallons of fuel and $100 million per year by optimising driver delivery routes that consider real-time traffic and weather information obtained from social media and machine learningUPS saves over 10 million gallons of fuel and up to $400m in costs annually with advanced telematics and analysisUPS uses network planning tools to optimise the flow of packages within its network from loading docks to sorting to the final destinationUber assists its drivers to open retirement accounts with the help of a robo-advisory investment firmUber automates map data issue detection from its customer support ticketsUber conducts background checks on its drivers using Checkr''s AI platformUber discriminates price for different customers using machine learning and a variety of sociological dataUnited Airlines manages overbooking issues and last minute changes in flyer travel plans with machine learningUniversity of Essex researchers compare machine learning models for improving weather condition classification of imagesVirgin Australia cuts down the time it takes to build predictive models by up to 90% while boosting accuracy by up to 15% with machine learningVirgin Trains streamline the labour intensive admin tasks to improve customer service while reducing man hours per day by 90% through cognitive learningWestJet introduces a customer service chatbot on Facebook Messenger
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