Context
WestJet is a Canadian-based challenger airline. It operates internationally and has just introduced a chatbot for customer service via Facebook messenger.
The Project
"Juliet uses reinforcement learning to learn the way humans do, with a combination of instruction, examples, and experience, leading to better responses over time. Of course, Juliet will need a little help along the way, which is why our 24/7 Social Care team is on hand to pick up the conversation if needed."
AI Usage
Details undisclosed
Data
Text messages via Facebook Messsenger
Results
Just launched; results not yet available
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