Description
Enable enhanced retail customer experience and service through chatbots
Linked Case Studies
Case Study
UPS
UPS enhances customer service through AI-enabled chatbot which assists with tracking packages and finding shipping rates and locations
Case Study
Spruce
Spruce uses a chatbot to enhance guest experience by updating employees with information about guests and speeding up check-outs
Case Study
All England Lawn Tennis Club
The All England Lawn Tennis Club assists attendees navigate the venue with an event specific conversational chatbot
Case Study
SWBC
SWBC automates addressing customer queries about claim submissions with 95% accuracy using chatbot
Case Study
Copa Airlines
Copa Airlines enhances online customer experience through a chatbot travel agent
Case Study
Hipmunk
Hipmunk has simplifyied travel planning with its free virtual travel agent powered by AI
Case Study
GoFind.AI
GoFind.AI improves shopping by finding matching products from images with 92% accuracy
Case Study
Macys
Macy’s launches an in-store shopping assistant to help shoppers find information using conversational agents
Case Study
Virgin Australia
Virgin Australia cuts down the time it takes to build predictive models by up to 90% while boosting accuracy by up to 15% with machine learning
Case Study
Estée Lauder
Estée Lauder provides a superior online shopping experience to customers using augmented reality and chatbots
Case Study
TicketMaster
TicketMaster uses conversational voice and text chatbots to improve event searching and ticket sales experience
Case Study
Whole Foods
Whole Foods enhances shopping experience at physical stores by using chatbots to offer recipes with ingredients in the aisle, easier search option with emojis etc.
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Source: techemergence.com · Editor: original-sdg