Human Resources
Use Cases
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All Human Resources AI Use Cases
Accelerate and support key processes with improved human-robot collaborationAddress employee concerns anonymouslyAnalyse HR data to provide support to employee satisfactionAnalyse and suggest improvements for CVs and resumesAssess compatibility of employees or candidates to form efficient teamsAssist IT Project management by keeping track of progress and estimating riskAugment traffic control processes at (air)portsAutomate CV and resume screeningAutomate background checking for potential employeesAutomate customer service conversations through a text chatbotAutomate driving with self-driving vehiclesAutomate generation of expense report from photographed receiptsAutomate interviewing via video to scan for pre-determined characteristicsAutomate key workflow steps in the M&A processAutomate management of the onboarding process for new employeesAutomate payroll and related employee remuneration processesAutomate performance management data gatheringAutomate project management to monitor progress and identify risksAutomate responses to candidate questions during recruitment and enhance candidate engagementAutomate the coordination of team schedulesAutomate through a robo-advisor client portfolio investments and rebalancing recommendations based on defined investment strategiesDeliver personalised training courseDeploy robots to replace human staffDetect potential insider trading through monitoring data flowsDetect potentially fraudulent or nefarious usersDigitise and automate processes using Robotic Process Automation (RPA)Engage with employees with chatbots to predict employee sentiment and risk of churnEvaluate medical practitioner performance and provide feedbackEvaluate technician competencyIdentify alternative roles for candidates during or after recruitment processIdentify and source potential candidates in the marketIdentify key characteristics of successful employees for recruitment and career development supportIdentify people through wallsIdentify performance and risk for employee drivers through driving patterns and other dataIdentify performance and risk for pilots through flying patterns and other dataIdentify risk of disease via real time sensorsImprove accuracy of sports event scoring using real-time sensorsMap communications across the organisation to improve team productivityMap physical behaviour and interaction across the organisation to Improve team productivityMonitor and analyse interactions with customers to flag compliance risksMonitor and measure employee digital media access to support productivity improvementMonitor employee communication to identify key topics of internal conversationsMonitor staff alertness levels to ensure safety and productivityMonitor transport fleet networks in real time to ensure safety of passengers and driversMonitor, measure and manage staff skills performance based on feedback from robotic assisted surgeryMonitoring voice calls by traders to test for signs of wrong-doingOptimise building management including space management, health and safetyOptimise domestic or office environment with better interior design or dynamic mood-reflecting decorationOptimise job listing to attract more diverse candidatesOptimise job posting descriptions to attract better and more diverse candidatesOptimise search resultsOptimise staff and resource planningOptimise staffing and labour resource allocation to reduce healthcare bottlenecksPersonalise flight recommendations to target individual consumers in time sensitive and dynamic marketPredict and support strategies to minimise risk of sporting injuriesPredict future employee performancePredict physician attrition riskPredict potential staffing requirements to optimise resourcingPredict staff at risk of churn to assist with HR retention strategiesProvide personalised employee benefit programmesRecognise unstructured text, e.g. handwriting, in documents to extract information to streamline processes like account creation, loan and insurance origination and documentationRecommend individualised training activityScan resumes to improve diversity and quality of candidate pool for recruitmentSupport employee HR questions through chatbot text functionalitySupport performance improvement in athletesTrack and analyse individual sports players to predict likelihood of successTrack and predict disease vector in general populationTroubleshoot issues remotely
Human Resources Case Studies
30SecondsToFly struggles to scale the automation of SMB corporate travel management with the deployment of text chatbotsAbellio London claims it reduced bus collisions and injuries by 29% and 60% respectively with collision avoidance technologyAirbus is offering a virtual assistant for astronauts that gives companionship and expert advice while in space through a neural network based astronaut assistance systemAlbert Heijn, a Dutch grocer, reduced time to hire by 67% and improved candidate satisfaction by using machine learning to better match applicants to rolesAmazon stops using machine learning program to evaluate job candidates based on historical resume datasets due to gender biasAssistance publique – Hôpitaux de Paris optimises staffing by predicting emergency room admission rates by hour and day using machine learningAviva accelerates from 400 to 10 days post-merger organisational planning and employee data integration with the use of machine learningBBMV reduced construction worker fatigue and impairment time while on duty by 24% with sleep monitoring devicesBMW increases worker safety and productivity and space utilisation through human-robot-collaborationBank of America improved call centre completion time by 23% by tracking and analysing behavioural data with machine learning that identified employee performance increases when they network and share ideasBank of the West announced implementation of Pindrop''s machine learning fraud detection software in its call centresBharti Airtel reduces time to hire from weeks to days and offer-drop rate from 80% to 26% through predictive hiringBlackburn Rovers Football Club increasing productivity by identifying staff who had excessive personal computer useBlueDot identified Wuhan pneumonia outbreak from social media posts before WHO made public announcement on COVID-19Brooklyn Dynamics researching an athlete scouting application based on machine learning of historic dataBuzzFeed attracts more suitable job candidates through recruitment response automation using uses IBM Watson and UncubedCV Compiler analyses technical resumes and recommends improvements using machine learningCapco builds more efficient teams by determining the optimum mix of values with machine learning analysis of online quizzesCoursera launches employee learning and skill gap assessment tool for businesses using machine learningEvernote doubles click-to-apply on Glassdoor and attracts ten to forty percent more candidates from underrepresented groups by optimising job descriptions using machine learningFukoku Mutual Life Insurance expects to save $1.2m a year from salaries by replacing 34 employees with an AI system that calculates insurance payouts.GMI Insurance Services monitors employee activity to identify malicious activity and other sources of productivity decline using machine learningGoldman Sachs widens graduate interview pool, and streamlines the processing of them, with first round job interviews conducted using video analysisGoogle improves hiring process, employee on-boarding, training, productivity and retention rate using people analyticsHalvor Lines increases driver performance by 100% over previous systems using machine learning evaluation systemHeathrow aims at tackling gender bias in job listings using natural language processingHilton Hotels and Resorts improves hire rates by 40% using video intelligence platform to hire 1000s for their Hilton Reservations and customer careIBM bases employee reviews on not only past performance but on 96% accurate predictions of future performance using machine learning modelsIndigo improves candidate experience and cuts hiring costs by 71% using machine learningJohnson & Johnson increased high-quality job applicants by 41% and career site click-through rate by 45% through better candidate-position matching with JibeKeenCorp plans to gauge employee engagement and impact of changes by analysing internal emails using natural language processingKono bot checks participant calendars and suggests meeting schedules that work for everyoneLoka enhances HR responsiveness to employee questions and improves awareness of policies and benefits through internal chatbotsMonster achieves 20% increase in job applications worldwide with machine learningNASA automates 86% of HR transactions through Robotic Process Automation, RPA, of administrative tasksNHS trials a platform to improve workplace team efficiency and capabilities using machine learning to predict best courses of actionNarvar analyses employee communication using natural language processing and machine learning to automatically measure employee and organisational performanceNasdaq enhances conduct surveillance to ensure compliance and transparency to achieve 250% increase in detection acuity using natural language processing and machine learningNasdaq invests in AI surveillance software company Digital Reasoning to automate detection of trader misconductNatWest trials audio analysis tool to detect mortgage broker misdeeds when interacting with clients using natural language processingNearbuy implements inFeedo''s Amber to automate employee interventions, increase upper management productivity and boost employee moraleOLA strengthens passenger safety with real-time ride monitoring system based on machine learningOpower increases female hiring by 18% and minority technical hiring by 600% with the use of machine learning to manage the recruitment life-cycleOracle HCM aims to help organisations segment and manage recruitment and training of their workforce better using machine learningOrange Silicon Valley speeds up project completion using TARA machine learning hiring and project management platformRio Tinto machinery operators wear SmartCaps to detect dangerous levels of fatique by applying neural networks to brain signalsSchneider Electric expands its potential candidate database to 275m and identifies candidates matching jobs using machine learningSeattle Reign FC aim to minimise sports injuries through deployment of Microsoft''s Sports Performance PlatformSkanska identifies potential jobsite safety hazards in real-time using machine learning to automatically tag videos and photos with infractions occurringSojern enhances employee engagement to achieve near 100% participation to gain actionable insights into employee performance and areas of improvementSouthwest Airlines improves safety and preventes flight anomalies with machine learningStratejos measures project progress and forecasts status by analysing data from common project management tools such as Jira or Slack using machine learningSwedbank AB implements Oracle''s HCM solutions to digitise and automate the bank’s human resources processesTech company client increases revenue by $22m due to team productivity improvements generated by analysis of corporate communication dataThe Adecco Group deploys a recruiting chatbot that uses natural language processing and machine learning to identify suitable candidates and to handle communicationUS Food and Drug Administration (FDA) automates conversion of manually submitted forms to digital format with 91% accuracy using deep neural networksUber assists its drivers to open retirement accounts with the help of a robo-advisory investment firmUber conducts background checks on its drivers using Checkr''s AI platformUnilever saved over 50,000 hours in candidate interview time and delivered over £1M annual savings and improved candidate diversity with machine analysis of video-based interviewing.Walgreens boosted efficiency in the HR shared services group by 73% with RPA