Human Resources
Use Cases
Accelerate Contact Centre Agent Training and Onboarding with AI
Achieve 97% AI Adoption Through Measured Productivity Evidence
Address employee concerns anonymously
Employees in conversation record an account of their concerns and issues which is automatically captured and transcribed. HR gets a detailed report and can conduct follow-up interviews through the bot. Potentially, employees can stay anonymous if they so choose.
Analyse HR data to provide support to employee satisfaction
HR analytics are used to analyse and measure a variety of factors to predict likely staff satisfaction and predict potential trajectories. Models can be used to assess likely factors driving key business metrics - for example the impact on staff retention.
Analyse and suggest improvements for CVs and resumes
When job seeking there is difficulty in reflecting on and improving a CV after having worked on it for a lot of time: candidates can use technology to do that for them before they apply for jobs. The technology will have been trained on successful CVs and resumes to identify how the content has been articulated. Therefore, such a system can compare the input with its database and identify areas for improvement. Increasingly this is effectively about reverse engineering recruitment algorithms.
Assess compatibility of employees or candidates to form efficient teams
Assess compatibility of employees or candidates to form efficient teams using data collected from personality quizzes
Automate CV and resume screening
Score resumes based on the outcomes of past job interviews and hires with textual analysis
Automate background checking for potential employees
Automate background checking for potential employees using social media, news feeds, references and relevant databases (credit scores, criminal record)
Automate generation of expense report from photographed receipts
Doing expenses is a pain point for many workers. Taking a photo of the relevant receipts and automatically generating an expense report can save considerable time (for individual and organisation) and potentially reduce mistakes or issues. Operationally some operators may be relatively reliant on Mechanical Turk workteams to deliver supervised learning which has raised potential confidentiality issues,
Automate interviewing via video to scan for pre-determined characteristics
Automatically assess candidates, including emotions, from automated video interviews.
Automate management of the onboarding process for new employees
Leverage AI to automate the onboarding process of new employees - e.g. data extraction, and capture, form auto-generation, process management
Automate payroll and related employee remuneration processes
Provide payroll and other employee remuneration services with standard services such as information requests or updates handled on an automated basis.
Automate performance management data gathering
Gather, collate and display critical information for performance management. Key performance indicators can be calculated and displayed, including information on outliers.
Automate responses to candidate questions during recruitment and enhance candidate engagement
Automating responses to questions candidates have regarding the position and company during the application process to help assessment of position and candidate fit potential earlier on
Build AI HR Analytics to Reduce Sick Days Through Culture Transformation
Build AI Productivity Platform for Insurance Workforce Operations
Build AI for Corporate Training Compliance Tracking and Reporting
Build AI for Nursing Staff Scheduling Across Complex Hospital Rosters
Build AI for Personalised Benefits Enrolment and Decision Support
Build Regional Bank AI Productivity Platform for 5,000+ Employees
Consolidate HR Data from 70+ Systems into Unified AI Analytics Platform
Deliver personalised training course
Delivery of relevant training materials, reinforced with feedback loops to make sure that progress is appropriate. Feedback loop can then drive subject matter iteration, progress to new content or a structured focus to reinforce skills gaps - likely with additional human intervention. Clarity on what is being measured and captured is a critical definitional challenge - as is the extent to which educational professionals are in the loop.