NASA: NASA automates 86% of HR transactions through Robotic Process Automation, RPA, of administrative tasks | Case Study

NASA automates 86% of HR transactions through Robotic Process Automation, RPA, of administrative tasks

NASA implemented Robotic Process Automation (RPA) on four administrative tasks in IT, accounts and HR in a shared services environment. RPA based business-process automation replicates typical back office tasks involving data manipulation and entry between multiple systems such as updating a customer address, for example. NASA claims 86% of transactions were completed without human intervention in their HR processes.

Context

Organisations are increasingly using robotic process automation technologies (RPA) to automate "digital and physical tasks—typically back-office administrative and financial activities—using robotic process automation technologies. RPA is more advanced than earlier business-process automation tools, because the ''robots'' (that is, code on a server) act like a human inputting and consuming information from multiple IT systems. Tasks include transferring data from e-mail and call center systems into systems of record—for example, updating customer files with address changes or service additions."

The Project

"At NASA, cost pressures led the agency to launch four RPA pilots in accounts payable and receivable, IT spending, and human resources—all managed by a shared services center."

AI Usage

RPA

Results

The four projects worked well. In the HR application, for example, 86% of transactions were completed without human intervention—and are being rolled out across the organization. NASA is now implementing more RPA bots, some with higher levels of intelligence.

Related Use Cases

Use Case

Digitise and automate processes using Robotic Process Automation (RPA)

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