Financial services organisations drive AI adoption by piloting AI tools with measurable outcome tracking — gathering evidence of time savings and quality improvements that create bottom-up demand. When employees experience tangible benefits, adoption rates become exceptionally high without requiring mandates.
Equifax piloted Gemini features with over 1,500 participants across business units: 97% of participants wanted to keep their Gemini licences after the trial. Separately, in a help desk trial, 90% saw an increase in both work quality and quantity, and employees from nearly all business units saved more than one hour per day.
Gemini in Google Workspace (Google Meet transcription, help desk analytics); change management programme; productivity measurement framework; pilot-to-scale deployment methodology.