Description
Software companies use AI to automatically classify, prioritise, and route engineering support tickets and error categorisation — replacing manual triage processes that bottleneck development teams. AI also accelerates ML model deployment cycles.
Benefits & ROI
Gelato (Norwegian SaaS company, 140+ printers across 32 countries) increased ticket assignment accuracy from 60% to 90% and reduced ML model deployment time from two weeks to one or two days using Gemini models and Vertex AI.
Technology & data
Gemini models for ticket classification; Vertex AI for ML model deployment; engineering ticketing system integration (Jira, ServiceNow); automated routing logic.