Description
Consulting and insurance companies deploy AI agents to help patients and care seekers rapidly find in-network healthcare providers based on their specific needs, location, and insurance coverage — dramatically reducing the time and friction in care access vs. traditional call centre routing.
Benefits & ROI
Deloitte's Care Finder agent (built with Google Cloud, part of its Agent Fleet) helps care seekers find in-network providers in under one minute — compared to an average call time of 5–8 minutes via traditional call centre.
Technology & data
Google Cloud AI; agent orchestration framework; healthcare provider directory integration; insurance network data; natural language query understanding.