Description
Organisations use conversational AI to handle employee queries about HR policies, benefits, pay, and process — enabling 24/7 self-service that handles the majority of routine enquiries without human HR involvement.
Benefits & ROI
Wagestream (financial wellbeing platform) uses Gemini models to handle more than 80% of its internal customer inquiries including payment dates, balances, and account queries. UKG Bryte AI (built with Google Cloud) enables HR administrators to request information about policies and business insights via conversational interface.
Technology & data
Gemini; Google Cloud AI; HR knowledge base integration; employee communication platform (Workspace, Teams, Slack); Dialogflow for conversation management.