Description
Insurance companies embed AI that provides real-time context-sensitive guidance to sales agents during customer conversations — surfacing the right product, script, or information at each point in the onboarding journey.
Benefits & ROI
HDFC ERGO (India's leading non-life insurer) built the 1Up agent app using Vertex AI to deliver context-sensitive nudges through customer onboarding scenarios.
Technology & data
Vertex AI; mobile agent app; customer context data; product recommendation engine.