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Monitor customer sentiment through analysing social media

Model, determine and monitor the sentiment of customers across touch-points to identify general trends of satisfaction

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Revenue

Revenue - Customer retention

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Revenue

Revenue - Churn risk reduction

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Data

Data - Data enhancement

Description

Monitor customer sentiment through analysing social media

Linked Case Studies

Wunder2, a British cosmetic brand startup analysed 500,000 customer Facebook posts with natural language processing capabilities to better understand customer sentiment and concerns

Adore Me generates product insights by determining customer sentiment with a 92% accuracy based on natural language processing analysis of thousands of reviews

Facebook attemps to assess suicide risk of its users based on their public posts on the platform using AI

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Source: kaggle.com · Editor: original-sdg