According to ClickSoftware''s website, "Bosch Thermotechnology is a leading international manufacturer of heating products and water heaters. Their Belgian sales office employs 90 technicians who focus on providing exceptional installation, preventative maintenance, and repair experiences."
According to ClickSoftware''s website, "prior to upgrading to Click Field Service Edge, Bosch was using an older version of ClickSoftware technology. While the software was operationally effective, Bosch sought an upgrade that would refresh their user interface and address process gaps that had developed over time. Likewise, they wanted field service scheduling software fit to impress their customers, who demand appointment accuracy and fast service. Click Field Service Edge introduced a centralized log, which will make future troubleshooting much easier."
"ClickSoftware’s Predictive field service anticipates service fluctuations and automatically adjusts business processes accordingly. The solution is powered by the company''s Machine Learning Cloud, which applies artificial intelligence across the service chain to find hidden patterns in data and make predictions that matter to service businesses. Predictive field service combines historical data with external sources to provide increasingly accurate predictions of important metrics (such as the duration of tasks or the likelihood of appointment cancellations) that have a material impact on key service business decisions."
"historical data and external sources to provide increasingly accurate predictions of important metrics (such as the duration of tasks or the likelihood of appointment cancellations)"
Field Service Manager Rudy Rooman and Tactical Planner Leen De Wit mentioned some of the benefits of upgrading to Field Service Edge (FSE): * A centralized log makes troubleshooting easier * Clean and easy-to-navigate user interface * Quick, simple, and seamless migration