Description
Automate routine technical support activities like password reset
Technology & data
*** check categry and function
Key considerations
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Editor: sdg
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Automate routine technical support activities like password reset
Ensure that high-volume, low value-add end-user issues are handled with the support of AI for voice recognition / security purposes.
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Risk reduction
Risk reduction - Clear decision trails
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Operational
Operational - Customer wait times
£
Cost
Cost - Job automation