Description
Businesses operating in linguistically diverse markets deploy AI customer support that processes customer queries in multiple regional languages — enabling 24/7 support coverage across dialects and languages that human staffing cannot economically support.
Benefits & ROI
NoBroker (Indian real estate platform) deployed ConvoZen AI powered by Gemini, processing 10,000 hours of customer service recordings daily across multiple Indian languages. AI agents projected to handle 25–40% of future calls, with estimated $1 billion in annual customer savings.
Technology & data
Gemini; Vertex AI with L4 GPUs; multilingual NLP; call centre platform integration; regional language training data.