Description
Analyse social media communication through sentiment tracking
Key considerations
Upside3
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Source: kaggle.com · Editor: original-sdg
Use CaseMarketing
Analyse social media communication through sentiment tracking
Understand customer sentiment and prioritise social media messages for response. Potentially suggest automated responses to help increase agent productivity.
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Revenue
Revenue - Customer experience
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Operational
Operational - Service / outcome scaling
£
Cost
Cost - Job automation