Description
Property and mortgage companies use AI agents accessible via WhatsApp to run mortgage affordability simulations for customers — allowing potential buyers to get personalised mortgage scenario modelling on the messaging platform they already use, without visiting a branch or completing a formal application.
Benefits & ROI
Loft (Brazilian real estate platform, migrated to Google Cloud) enables 900 weekly mortgage simulations via WhatsApp using Gemini 2.0 Flash. The migration also delivered 40% cost reduction and 15% reduction in customer support tickets, while connecting 9,000 real estate agencies.
Technology & data
Gemini 2.0 Flash; WhatsApp Business API; mortgage calculation engine; BigQuery for data analytics; Google Cloud infrastructure.