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Use CaseLegal and ComplianceFinancial Services / Banking

Monitor and analyse interactions with customers to flag compliance risks

Monitor and analyse interactions with customers to flag compliance risks. This could include phone, messaging and email interactions, as well potentially as on 3rd party platforms (such as social media).

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Risk reduction
Risk reduction - Reduced compliance risk
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Risk reduction
Risk reduction - Reduce data theft risk
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Risk reduction
Risk reduction - Clear decision trails
Description

Monitor and analyse interactions with customers to flag compliance risks

Technology & data

*** check categry and function

Linked Case Studies
Case Study
Nasdaq
Nasdaq enhances conduct surveillance to ensure compliance and transparency to achieve 250% increase in detection acuity using natural language processing and machine learning
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Thrivent Financial
Thrivent Financial attracts 250% more visitors to their website and acquires 22% more customers using Hearsay
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NatWest
NatWest trials audio analysis tool to detect mortgage broker misdeeds when interacting with clients using natural language processing
→
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