Neobanks and fintech companies specifically targeting underserved and unbanked populations use AI to provide affordable, accessible financial services — from basic banking and payments to financial advice — to customers who have historically been excluded from formal financial systems.
Albo (Mexican neobank) uses Gemini models for its Albot chatbot to provide 24/7 financial advice and support to millions of first-time banking users — advancing financial inclusion. Quom (Mexican financial inclusion specialist) uses AI-powered conversational agents to optimise and personalise user support for unbanked populations.
Gemini; Vertex AI; multilingual support (Spanish and indigenous languages); mobile-first delivery; simplified financial product design; regulatory compliance for inclusive finance.