Description
Automate customer service voice conversations with conversational agent
Key considerations
Upside4
Linked Case Studies
Case Study
Marks & Spencer
Marks & Spencer plans to automate all customer call routing with 90% accuracy using machine learning
Case Study
Google
Google trials Duplex as a natural conversation agent and assistant to automate scheduling activities
Case Study
KLM
KLM introduces conversational agent to help customers book plane tickets and create packing lists
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Editor: sdg