Description
Automate interaction between insurance agent with insurance company through chatbot functionality
Technology & data
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Key considerations
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Use CaseFinancial Services / Insurance
Automate interaction between insurance agent with insurance company through chatbot functionality
Automate interaction between insurance agent with insurance company through chatbot functionality. This will enable firms relying on (often widely distributed) human salesforces to provide scale-able, up-to-date support and advice in dealing with customer issues. Staff supported may be in-house, 3rd party or independent contractors.
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Revenue
Revenue - Sales effectiveness improvement
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Operational
Operational - Service / outcome scaling
£
Cost
Cost - Staff efficiency