AI Use Case

Identify customer emotional sentiment in branch using facial expression analysis

Identify customer emotional sentiment in branch using facial expression analysis. This may be misleading as cause and effect are not always clear cut and the risk of false positives is high.

Function

Marketing

Channel Marketing

Benefits

Operational Support - Performance tracking,Revenue - Sales effectiveness improvement

Case Studies

Potential Vendors

Industry

Financial Services

Banking

Data Sets

Images,Video

AI Technologies

ML Task - Prediction - Multi-class Classification,Product Type - Vision - Face Emotion,Machine Learning (ML),Model Architecture - Convolutional Neural Network (CNN)