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AI Use Case
Forecast call centre volumes
Predict call volume for the purposes of staff scheduling and optimisation of resources.
Function
Customer Service
Contact Centre
Benefits
Operational Support - Demand forecasting,Cost - Asset uptime optimisation
Case Studies
Potential Vendors
Industry
Data Sets
Structured / Semi-structured,Time series
AI Technologies
Machine Learning (ML),Product - Customer Service,ML Task - Prediction - Regression,Traditional AI,Model Architecture - Deep Neural Networks
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