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AI Use Case
Automate routine technical support activities like password reset
Ensure that high-volume, low value-add end-user issues are handled with the support of AI for voice recognition / security purposes.
Function
Customer Service
Technical And Product Support
Benefits
Operational - Customer wait times,Cost - Job automation,Risk reduction - Clear decision trails
Case Studies
ServiceNow ~ServiceNow automates password reset for customers using chatbot
Potential Vendors
Soapboxlabs
Industry
Data Sets
Audio,Text,Structured / Semi-structured
AI Technologies
Product - Conversational agents,Machine Learning (ML),Product Type - Natural Language Processing (NLP)
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