AI Use Case
Automate community management by monitoring online discussions and flagging abuse
Software which automates the work of human moderators to identify abuse and misconduct in online messages between video game players on community boards.
Function
Benefits
Cost - Job automation,Revenue - Customer retention,Operational - Employee satisfaction
Case Studies
New York Times~New York Times increases article commenting capacity by 3x using machine learning to automatically flag inappropriate content for moderator review,Spirit AI~Spirit AI attempts to make gaming communities more inclusive by using natural language understanding and machine learning to monitor conversations and detect cyber bullying
Potential Vendors
Jigsaw
Industry
Consumer Goods And Services
Media And Publishing
Data Sets
Text
AI Technologies
Traditional AI,Machine Learning (ML),ML Task - Prediction - Regression,Product Type - NLP - Text Sentiment Analysis,ML Task - Prediction - Binary Classification,ML Task - Prediction - Multi-class Classification,Product Type - Natural Language Processing (NLP)