AI Use Case

Analyse call content post-call

Advanced analytics on call data to uncover insights to improve customer satisfaction and increase effectiveness

Function

Customer Service

Contact Centre

Benefits

Revenue - Better targeting,Data - Data enhancement

Case Studies

Insurance Company Anonymous~An anonymous global insurance company analysed customer contact recordings and claims data to drive sales yields using natural language processing

Potential Vendors

Reinfer

Industry

Data Sets

Audio,Structured / Semi-structured

AI Technologies

Product Type - Speech,Product Type - Speech - Recognition,Product Type - NLP - Text Classification,Product Type - NLP - Topic Modeling,Product - Voice Transcription,Algorithm - Embedding,Product - Optical Character Recognition (OCR)