Consumer Goods And Services
AI Use Cases
Predict product demand trends to inform production decisions
Retail General
Predict product demand trends to inform production decisions. One challenge is to combine internal data sources with 3rd party (e.g. distributor) and external data sets (e.g. social media) to build a complete picture for data analysis.
Provide clothing and beauty product proposition online based on subscriber preferences
Retail General
Provide clothing and beauty product proposition online based on subscriber preferences. Typically consumer fills in a questionnaire and responds to photo prompts - this is combined with other customer data, including sales, to be analysed to prompt customer product mix proposition. The customers acceptance or rejection of these reinforces the learning loop. Often there remains a human in the loop - especially initially.
Automate inventory management for products
Retail General
Inventory Management - helping company calculate how many units are required where and when. This is precisely the sort of complex, data-rich, prediction-heavy closed loop where AI can potentially excel if the data tracking is accurate - so long as the unexpected does not intervene.
Deliver retail experience to consumers on the move from mobile store
Retail General
Deliver products to consumers on the move. One option is to stock a variety of products in a self-driving store - demand for the products and the highest relevant footfall location being predicted from multiple data sources. This may be the future of ice cream vans... but it is currently the combination of a lot of AI technologies so realisation may be some way off.
Classify visual information from in-store video to collect data on product placement, consumer activity for use in market research
Retail General
Classify visual information from in-store video to collect data on product placement, consumer response and activity and other key data points for use in market research
Verify age through facial recognition technology
Retail General
To ensure legal compliance with variosu age restrictions technology can abe used to analyse facial features and determine or predict a person's age. This can help retailers automate the selling of age-restricted items, such as alcohol or tobacco.
Support multi-lingual service provision through conversational agents
Travel And Leisure
Support multi-lingual service provision - whether to foreign visitors or minority communities - through conversational agents / chatbots. This may be deployed through a tool like Alexa in a hotel room or built in to public sector offices or online channels.
Make a reservation for customer
Travel And Leisure
An automated assistant can make a reservation for a user - initially this has been rolled out for restaurants. Natural sounding voice interfaces helps smooth the process - but does raise potential concerns about human / robot interactions. The multi-lingual usage opportunity - for example in the tourism industry - will be considerable.
Enable live table management and reservations across multiple booking channels
Travel And Leisure
Table management and reservations is a key function for hospitality providers - often accessed through multiple distribution and booking engines. Ensuring accurate and timely information is key to optimising customer throughput and satisfaction.
Monitor transport fleet networks in real time to ensure safety of passengers and drivers
Travel And Leisure
The roll out of peer to peer transport apps creates potential security risks, particularly in markets where personal checks on users and drivers are less developed. Automated systems will highlight beahvioural anomalies that may indicate a developing security or health situation and trigger both back-up enquiries and potentially further action.
Create personalised food menu and diet
Travel And Leisure
Using personalised taste and health feedback machine learning can help recommend (and, in the future, produce) personalised dishes. More broadly it can help recommend a personal diet plan with further inputs, e.g. seasonal or regional foodstuff availability. Tying this to shopping, food distribution or travel recommendation channels helps close the supply loop.