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Operations

AI Use Cases

Optimise routine maintenance staff scheduling

Field Services

Determine staff planning to support an optimum routine maintenance scheduling based on cost, time and average wear and tear.

Troubleshoot issues remotely

Field Services

Using live cameras or photos to help remote troubleshooting. Tougher issues will typically be flagged for human intervention.

Optimise mobile job scheduling

Field Services

Optimise job scheduling based on factors such as weather, estimated travel times, technical capabilities and parts availability. There is a strong link with mobile staff routing use cases.

Optimise routing of mobile staff

Field Services

Optimise staff transportation routing based on factors such as weather, traffic, changing job loads and shifting priorities. Given the cost of mobile workforces productvity improvements can significantly alter economics.

Automate point of sale

Field Services

Self-checkout systems, also known as cashierless, cashier-free or automated checkouts, have increasing functionality built in to them - some of it increasingly powered by AI.

Pilot and resupply drone independently

Field Services

Fully automated drone piloting and resupply (e.g. energy power ups). Typically this would be deployed in areas of low human habitation to minimise risk - for example in agricultural or mining applications. As reliability improves these will be deployed in more urban environments.

Evaluate technician competency

Field Services

Analyse and determine technician competency based on inout factors such as time on site, materials consumer and first-time fix rates or output factors such as machine vision monitoring of repairs or Internet of Things sensor data on ongoing performance of the repaired parts.

Optimise traffic/passenger flow through visual data including video and images

Field Services

Real time information such as images or live footage can provide information on crowd flow in areas where congestion is undesirable (e.g. airports or train stations). Machine vision is being used to process the data and prompt the necessary management actions to optimise passenger flow.

Automate image labelling of components to support complicated infrastructure management

General Operations

In environments of high complexity and potential risk being able to label components automatically can help with mutliple operational tasks.

Improving construction process quality by detecting error

General Operations

Construction work is very reliant on the quality of both staff and site management, roles which may be harder to deliver in hard to access or inhospitable locations. Machine vision can be used to ensure that quality standards are being met and errors minimised and to ensure a rapid feedback loop to avoid potential cost (and engineering safety) issues.

Digitise analogue meter reading through computer vision

General Operations

Updating and replacing legacy analogue meters with digital meters can be an expensive and complicated process. If instead IoT cameras are positioned to capture images of the read-outs and translate those to digital read-outs then the information can be captured automatically. This enables greater speed, frequency and consistency of data capture, along with reduced risk and cost from human checking - potentially enabling multiple other use cases.

Automate financial planning and other back-office functions

General Operations

Automate financial planning and other costly back-office functions so as to reduce repetitive work and likely cut back on processing errors. This would be a restructuring of the process to manage with machine learning as opposed to the automation of individual human tasks which is covered under Robot Process Automation (RPA).

Optimise maintenance scheduling

General Operations

Optimising maintenance scheduling (technicians with the right skill sets, replacement parts, maintenance equipment, etc.) in order to minimise the costs for replacement and/or upgrading of failing or under-performing parts or products.

Identify illicit use of natural resources, including land and forest

General Operations

Monitoring and identifying the illicit use of natural resources for activities such as illegal farming, logging, deforestation, etc.

Improve administrative productivity with Robotic Process Automation

General Operations

Improve administrative productivity with Robotic Process Automation. Aviva for example claim a 15x improvements on their administrative productivity.

Predict maintenance requirements

General Operations

Improve preventative maintenance and Maintenance, Repair and Overhaul (MRO) performance with greater predictive accuracy to the component and part-level. Predictive maintenance predicts when certain products or devices are in need of maintenance what sort of maintenance, the likely maintenance and replacement materials, and technician skill sets.

Optimise treatment of processed materials to enable reuse and to reduce environmental impact

General Operations

Optimise treatment of processed materials to enable reuse, saving cost, and to reduce environmental impact, also potentially reducing legal and negative PR risk.

Accelerate and support key processes with improved human-robot collaboration

General Operations

Flexible robots that can mimic and work alongside humans are sometimes known as Cobots. This is key as humans and robots can still do different jobs better and if they can work alongside each other without risking injury to humans then this increases flexibility for deployment in manufacturing.

Digitise and automate processes using Robotic Process Automation (RPA)

General Operations

Digitisation of processes in weeks without replacing legacy systems which can take years. Bots can operate many of the repetitive tasks currently done by humans interacting with their computers. Robotic agents copy the variety of tasks performed on a GUI (graphical user interface - e.g. a PC screen) without needing deeper software integration.

Automate collection of banking data from non-standard documentation

General Operations

Automate collection of banking data from non-standard documentation (e.g. in shipping paperwork) - this will typically be turned in to standardised banking documentation

Optimise maintenance, repair, and operations parts and equipment inventory

General Operations

Maintenance, repair, and operations equipment inventory optimisation balances kit inventory with predicted maintenance needs in order to reduce inventory costs and minimise obsolete and excessive inventory.

Recognise unstructured text, e.g. handwriting, in documents to extract information to streamline processes like account creation, loan and insurance origination and documentation

General Operations

Recognise documents (eg handwriting) to extract information to streamline functions like account creation, loan and insurance origination and documentation. This is especially useful with high volume consumer products.

Optimise quality of service and product delivery

General Operations

Optimise the quality of the delivery of the service and product (e.g. improve video streaming quality)

Reduce side effects by collating patient data and optimising processes

General Operations

People experience side effects on drugs or procedures across the globe and it can be hard to gather the information needed to improve and refine both products and services. AI can be used to collate patient data from departments such as A&E and ultimately use this to predict the impact and help set procedures to minimise these side effects. For example, AI can be used to enhance procedures so as to minimise exposure to potentially dangerous substances during MRI scans.

Deploy robots to replace human staff

General Operations

Robotics can automate many route activities that typically require human actions. This is inevitably a very broad use case and the requirements will vary - from reducing potential physical risk to humans, to maximise process uptime or simply to reduce variable costs. These will drive different configurations of project.

Predict maintenance on network assets

Network Operations

Predictive maintenance predicts when network nodes are in need of maintenance, what sort of maintenance, the likely maintenance and replacement materials, and technician skill sets.

Optimise retail network based on demand modelling

Network Operations

Optimise retail network locations based on multiple signals of demand (e.g., social data, footfall, transactions). This would - for example - help a retailer to plan their expansion in to a new market. Alternatuvely this might enable cost savings across a retail banking operation where it would likely cover both branches and ATMs - at the risk of medium to long term revenue loss and potential negative customer and press reaction.

Optimise network security response to unauthorised access to network nodes or connections

Network Operations

Network security identifies, analyses and recommends the most appropriate response to unauthorised network access, device or node compromise or incoming usage volume across the network (e.g. denial of service attacks).

Optimise supply chain including logistics, procurement timing and inventory distribution across warehouses and stores

Network Operations

Optimise supply chain including logistics, procurement timing and inventory distribution across warehouses and stores

Identify and track deployed network assets to minimise theft

Network Operations

Theft and revenue protection identifies, understands, and recommends the most appropriate actions based on situations across the network. This supports deployment of new technology such as RFIDs.

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