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Financial Services

AI Case Studies

Barclays

Banking

Barclays automates processing and reduces bad debt provisioning by millions using Robotic Provision Automation

Information Technology

HSBC

Banking

HSBC tests automated information extraction system for global trade contracts

Information Technology

St. Galler Kantonalbank AG

Banking

SKGB Automated transfer of bank security positions suggested positive potential for SGKB

Information Technology

Swedbank AB

Banking

Swedbank AB implements Oracle's HCM solutions to digitise and automate the bank’s human resources processes

Human Resources

ANZ Bank

Banking

ANZ bank identifies high risk loans and predicts customer defaults with deep learning

Finance

Bank of NY Mellon Corp.

Banking

Bank of NY Mellon reduces processing and trade entry turn around time by 88% and 66% respectively using robotic process automation.

Finance

Danske Bank

Banking

Danske Bank plans to determine liquidity risk using Bloomberg's machine learning product LQA

Finance

Deutsche Bank

Banking

Deutsche Bank automates 30 to 70 percent of back- and mid-office processes using robotics process automation

Finance

Deutsche Bank

Banking

Deutsche Bank implements AI trading platform for predicting equity prices and volume

Finance

Funding Circle

Banking

Funding Circle provides the only access to finance for 21% of its SME users SMEs by using machine learning in loan underwriting

Finance

Scotiabank

Banking

Scotiabank improves payment collections of credit card customers using deep learning

Finance

European Central Bank

Banking

The European Central Bank identifies vulnerabilities at individual, country and Eurozone level banks

Finance

Wells Fargo

Banking

Wells Fargo demonstrates 88% short-term and 58% longer term recommendations accuracy using machine learning to predict stock price movements

Finance

American Express

Banking

American Express Australia used machine learning to identify 24% of customer accounts that would close within four months allowing them to take preventative save actions

Customer Service

Bank of America

Banking

Bank of America improved call centre completion time by 23% by tracking and analysing behavioural data with machine learning that identified employee performance increases when they network and share ideas

Customer Service

Barclays

Banking

Barclays reduces telephone banking user authentication time to under 10 seconds using voice identification

Customer Service

Bradesco

Banking

Bradesco bank increases customer satisfaction and service efficiency by implementing a virtual agent to aid employees and automate responses

Customer Service

Digibank

Banking

DBS automates responses to 82% of their Digibank customer questions using the KAI chatbot

Customer Service

EarnUp

Banking

EarnUp automates loan repayments by analysing customer needs and spending patterns using machine learning

Customer Service

Hang Seng Bank

Banking

Hang Seng Bank improves customer experience through chatbots using NLP to assist customers

Customer Service

Mashreq Bank

Banking

Mashreq to provide seamless digital customer experience and improve operational efficiency through robotic process automation and machine learning

Customer Service

Monzo

Banking

Monzo is enhancing its customer service with the use of machine learning

Customer Service

OCBC Bank

Banking

OCBC Bank text chatbot closes SGD70m in home loans

Customer Service

Toronto-Dominion Bank

Banking

Toronto-Dominion(TD) Bank plans to offer personalised recommendations for its customers using deep learning

Customer Service

USAA

Banking

USAA implements Watson to automate responses to customer services inquiries online

Customer Service

Mastercard

Banking

Mastercard achieves 11% increase in transactions approval and a reduction in fraud with the use of deep learning

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