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Financial Services

AI Case Studies

SMFG

Banking

SMFG, the Japanese financial services company, uses deep neural network to analyse credit card transactions and predict fraud with an 80-90% accuracy

Risk

Bank of America

Banking

Bank of America enhances its published currency research with machine learning

Operations

Bank of England

Banking

Bank of England analyses limit order book data using machine learning

Operations

BankMobile

Banking

BankMobile approves loans for young banking customers based on non-traditional data measures using Upstart's machine learning

Operations

Ford Motor Credit Company

Banking

Ford Credit improves customer loan risk predictions over traditional credit risk scoring using machine learning

Operations

ING

Banking

ING automates its compliance and sanction screening processes with optimal character recognition

Operations

ING

Banking

ING reduced trading costs by 25% and sped up pricing decisions for 90% of trades in a pilot implementing an AI system to analyse trade data and optimise price suggestions

Operations

JD.com

Banking

JD.com increases customer loan approval rate by 150% using Zest Finance's machine learning platform

Operations

JPMorgan

Banking

JP Morgan to cut hedging costs for commodity derivatives by up to 80% using machine learning

Operations

JPMorgan

Banking

JPMorgan Chase sped up loan application and approval process for small businesses using AI-powered OnDeck to analyse a variety of online data

Operations

Mylo

Banking

Mylo's app users can round up their purchases to the nearest dollar to save or invest the spare change triggered by predictive software

Operations

Paypal

Banking

PayPal improves customer churn and retention metrics with machine learning

Operations

Recurly

Banking

Recurly recovers 70% of previously declined card payments through predicting best retry date using using ra random forest model

Operations

Sumitomo Mitsui Banking Corp

Banking

Sumitomo Mitsui Banking Corp expects to save hundreds of millions by automating routine operational processes and back-office functions using robotic process automation

Operations

Western Union

Banking

Western Union reduces fraud rate to below 1.2% using machine learning models for detection

Operations

Large European Bank

Banking

A large european bank identifies issues in post-trade operations by analysing mailboxes with the use of machine learning

Marketing

American Express

Banking

American Express increased new online customer acquisition by 40% through machine learning targeted marketing savings significant direct mail costs

Marketing

Aviva

Banking

Aviva offers up to 30% discounts on insurance premiums based on actual driving behaviour that is monitored and analysed through machine learning

Marketing

Branch

Banking

Branch grants loans to app users based on alternative data including contacts, social media, and call history and machine learning to assess credit risk

Marketing

Cardlytics

Banking

Cardlytics drives 15-20% response rates to personalised promotions by machine learning analysis of the purchase history of over 100m consumers

Marketing

Danske Bank

Banking

Danske Bank improved marketing campaign hit rate by 400% by using machine learning to identify preferred means of communication

Marketing

LendUp

Banking

LendUp has built a machine learning driven platform to encourage debt holders to make payments using personalised reminders, offers and repayment plans

Marketing

OCBC Bank

Banking

OCBC Bank improves customer service by using facial recognition to automatically identify premier customers and their banking preferences

Marketing

Bank of the West

Banking

Bank of the West announced implementation of Pindrop's machine learning fraud detection software in its call centres

Legal And Compliance

Citi

Banking

Citi reduced cost, time and reliability issues in the delivery of the complex stress test models needed for regulatory compliance through deploying ML to support the process

Legal And Compliance

Commerzbank

Banking

Commerzbank plans to automate 80% of pre-compliance checks for trade finance transactions using machine learning

Legal And Compliance

HSBC

Banking

HSBC to implement Quantexa's AI software to aid with compliance in identifying illegal and fraudulent customer profiles

Legal And Compliance

HSBC

Banking

HSBC uses artificial intelligence to help spot money laundering, fraud and terrorist funding in its network

Legal And Compliance

Pockit

Banking

Pockit increases customer conversions by 15% using automated identity verification from Onfido

Legal And Compliance

Bank of England

Banking

The Bank of England improves its supervisory capabilities by automatically identifying potential regulatory issues from public documents published by over 500 insurance firms using natural language processing text classification

Legal And Compliance

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