J.P. Morgan pilots an online virtual assistant for corporate clients to assist with queries and website navigation

AXA used deep neural networks to increase the predictability of a customer large traffic accident from 40% to 78%

An anonymous global insurance company analysed customer contact recordings and claims data to drive sales yields using natural language processing

Orlando Health pilots platform to identify patterns in denied health insurance claims to recover payments and avoid future denials

QBE group plans to measure risk at individual level to calculate optimum premium price using machine learning

ZhongAn prices insurance products using AI to reach more customers through large online vendors

An Anonymous UK Insurance firm demonstrates that it can better assess the risk of insuring companies by automatically determining relevant UK court cases with deep neural networks

Direct Line Insurance uses machine learning to automatically flag fraudulent claims in automotive section with 75% hit rate

MS & AD Insurance Group detects 2.5 times more fraudulent claims than industry average using machine learning

AXA UK saves 18,000 people hours in six months by deploying bots to handle repetitive tasks

Ant Financial automates vehicle damage assessment to assist automobile insurers using image recognition

Click-Ins to detect and automatically assess car damage with the introduction of a visual recognition and matching tool

Lapetus is tests a platform to assess smoking status and other health indicators using selfies for insurance purposes

Ping An Insurance improves client authentication efficiency by using face and voice recognition

TensorFlight automates property inspection for underwriting, reinsurance and risk assessment with deep machine vision analysis of aerial imagery

Admiral automobile insurance planned to offer discounts to drivers based on data in their Facebook profiles but were prevented by Facebook

Aegon monitors spokespeople, competitors and industry topics using machine learning

Allstate is offering pay-as-you-drive plans based on measurement and analysis of customer real-time driving behaviour resulting in up to 30% reduction in premiums

Blue Cross Blue Shield predicts individual propensity for opioid abuse with 85% accuracy to modify insurance pricing and support appropriate interventions using machine learning analytics

Kanetix increased auto insurance conversion transaction rates by 13% using a predictive platform to target users

DNK protects its system from cyber threats and proactively defends it with a self-learning threat detection solution

Fukoku Mutual Life Insurance expects to save $1.2m a year from salaries by replacing 34 employees with an AI system that calculates insurance payouts.

GMI Insurance Services monitors employee activity to identify malicious activity and other sources of productivity decline using machine learning

Metlife reduces document processing time by 40% by automating data capture from manual documents

Baidu does underwriting for consumers with limited credit history using machine learning

LV= Brokers reduces the call volume from brokers by 91% by piloting a chatbot for queries

MetLife

Progressive implements mobile chatbot to answer customer service questions

SWBC automates addressing customer queries about claim submissions with 95% accuracy using chatbot

Insurance company improves the previously manual mail sorting process with Dataiku's deep learning system