Airbnb increases booking conversions by 5% using machine learning to match property hosts' guest preferences with consumers

Hipmunk has simplifyied travel planning with its free virtual travel agent powered by AI

KLM introduces conversational agent to help customers book plane tickets and create packing lists

Predictim offers trustworthy background checks for babysitters using natural language processing and computer vision

Dubai Airport enhances customer experience by doing predictive maintenance using machine learning

Expedia optimises its best fare search results using machine learning

AirBnB achieves gains in bookings using machine learning models to improve property search results

Airbnb increased similar property listing recommendations click-through rates by 21% with machine learning embeddings

BookIt achieves a 20% revenue increase by driving new traffic into the website using machine learning

Dorchester Collections personalises guest experience with machine learning analytics

Hawaii's tourism authority uses emotion recognition to understand customer emotions and personalise travel offers based on their likes and dislikes

Hotel del Coronado adjusts pricing to achieve full capacity by predicting seasonal demand accurately

Virgin Holidays increased email open rates by 2 percentage points by automating their composition and testing

Expedia Affiliate Network optimises resource utilization and deploys changes 50% faster by constant monitoring of cloud-hosted applications using machine learning

Premier Resort manages its indoor wireless location services using machine learning

30SecondsToFly struggles to scale the automation of SMB corporate travel management with the deployment of text chatbots

Hilton Hotels and Resorts improves hire rates by 40% using video intelligence platform to hire 1000s for their Hilton Reservations and customer care

Gullivers Travel Associates reduces average transaction costs and invoice processing time by 74% and 86% respectively with machine learning

Booking.com resolves half of customer queries to its text chatbot in five minutes and without human intervention using semi-supervised learning

Dubai Airport improves customer waiting time and baggage tracking through out the airport using machine learning and visual recognition

Magoosh supports agents with answers to 83% of ticketed enquiries and halves the customer requests queue with internal chatbot for agents

Novotel Ambassador Seoul Dongdaemun Hotels & Residences achieves voice recognition accuracy of over 80% for English and Korean for its automated concierge system

Trainline automates disruption information and alerts using natural language processing

TravelBird reduced call centre average handling time by 30% while reaching 90% customer satisfaction using automated customer service response handling

Henn-na Hotel withdraws robot staff as they annoy guests, fail to provide customer service and break down

Amazon is testing its Prime Air drone delivery service promising to fly parcels to customers within 30 minutes of ordering.

Flipkart attempts to resolve address problem in India using machine learning

Kiabi increases in-store product availability by 7% by optimising supply chain management with machine learning

StitchFix keeps track of customer behavioural and purchase patterns to predict demand and manage inventory using state transition matrices and Markov chain models

ASOS.com researchers demonstrate improved customer lifetime value predictions using neural networks and automatic feature selection but do not advise implementation due to increased cost