USAA implements Watson to automate responses to customer services inquiries online

Dubai Airport improves customer waiting time and baggage tracking through out the airport using machine learning and visual recognition

Novotel Ambassador Seoul Dongdaemun Hotels & Residences achieves voice recognition accuracy of over 80% for English and Korean for its automated concierge system

Under Armour is leveraging machine vision and learning to provide UA Record™ app users with enhanced coaching on sleep, fitness, activity and nutrition

eBay introduces an app for sellers to identify the right sized shipping box for products using AR and calculate shipping costs

Dominos Pizza allows customers to order pizza through a voice conversational chatbot and machine learning

Spirit AI attempts to make gaming communities more inclusive by using natural language understanding and machine learning to monitor conversations and detect cyber bullying

The All England Lawn Tennis Club assists attendees navigate the venue with an event specific conversational chatbot

Uber automates map data issue detection from its customer support tickets

UPS enhances customer service through AI-enabled chatbot which assists with tracking packages and finding shipping rates and locations

AeroMexico's customer-service can handle as many inquiries as two full-time employees per day through its chatbot

Copa Airlines enhances online customer experience through a chatbot travel agent

KLM automates responses to over 50% of customer enquiries on social media by implementing a machine learning chatbot

WestJet introduces a customer service chatbot on Facebook Messenger

Pinterest enables its customer service team to offer international customer service in 28 different languages using machine translation

Abbvie achieves 90% cumulative medication adherence among patients with schizophrenia using image recognition

Banner Health saves $29m in three years by helping avoid hospitalisation for patients with multiple chronic conditions by remote monitoring of vitals and analysis with machine learning

Blue Cross Blue Shield reduced post hospitalisation costs by over 20% by driving patient engagement with digital post care programs using smart devices, sensors and machine learning

J.P. Morgan pilots an online virtual assistant for corporate clients to assist with queries and website navigation

Progressive implements mobile chatbot to answer customer service questions

SWBC automates addressing customer queries about claim submissions with 95% accuracy using chatbot

DBS automates responses to 82% of their Digibank customer questions using the KAI chatbot

Hang Seng Bank improves customer experience through chatbots using NLP to assist customers

Mashreq to provide seamless digital customer experience and improve operational efficiency through robotic process automation and machine learning

OCBC Bank text chatbot closes SGD70m in home loans

Trainline automates disruption information and alerts using natural language processing

Alibaba has reduced customer service staff needs for its marketplace vendors by introducing a chatbot

Flipkart increases online cart orders by 12% after implementing the Mira chatbot to help customers

Macy’s launches an in-store shopping assistant to help shoppers find information using conversational agents

Estée Lauder provides a superior online shopping experience to customers using augmented reality and chatbots