Maria Fareri Children's Hospital deploys a diagnosis platform using NLP and algorithmic search to assist physicians with difficult to diagnose symptoms

Baillie Gifford investigates the potential of AI to improve efficiencies through automating fund manager's tasks

American Express Australia used machine learning to identify 24% of customer accounts that would close within four months allowing them to take preventative save actions

EarnUp automates loan repayments by analysing customer needs and spending patterns using machine learning

Toronto-Dominion(TD) Bank plans to offer personalised recommendations for its customers using deep learning

Virgin Trains streamline the labour intensive admin tasks to improve customer service while reducing man hours per day by 90% through cognitive learning

Avianca Airlines improves customer experience and cuts check-in waiting times in half with natural language processing

StarOfService reduces average handling time of customer service enquiries by 46% with AI

Aylesbury Vale District Council's services team now replies to residents’ questions almost two times faster using deep learning algorithms

Humana achieves 28-percent increase in customer satisfaction by coaching agents and supervisors in real-time by recognising emotions from customer voice

MetLife

Bank of America improved call centre completion time by 23% by tracking and analysing behavioural data with machine learning that identified employee performance increases when they network and share ideas

Barclays reduces telephone banking user authentication time to under 10 seconds using voice identification

Bradesco bank increases customer satisfaction and service efficiency by implementing a virtual agent to aid employees and automate responses

Monzo is enhancing its customer service with the use of machine learning

Booking.com resolves half of customer queries to its text chatbot in five minutes and without human intervention using semi-supervised learning

Magoosh supports agents with answers to 83% of ticketed enquiries and halves the customer requests queue with internal chatbot for agents

TravelBird reduced call centre average handling time by 30% while reaching 90% customer satisfaction using automated customer service response handling

Marks & Spencer plans to automate all customer call routing with 90% accuracy using machine learning

Enel improved the average energy recovered per non-technical loss inspection by 70% in Italy and more than 300% in Spain using machine learning

Instagram battles bullying on its platform with machine learning

Microsoft's Tay bot project is taken down after generating sexist, racist and offensive comments online

Georgia State University improved on-time enrolment by 3.3 percentage points using a machine learning chatbot to guide students during the process

El Camino Hospital reduces number of patient falls by 39% using machine learning to predict when a patient is about to fall

The UK NHS reduces costs by providing healthcare triage advice via a virtual assistant mobile app

Dai-ichi Life enhances customer engagement and nudgee them towards healthy habits using app and machine learning

Zenplace plans to implement conversational agents to connect tenants with property management through home devices

Baidu does underwriting for consumers with limited credit history using machine learning

LV= Brokers reduces the call volume from brokers by 91% by piloting a chatbot for queries

DGI improves customer service by providing portfolio commentary generated using natural language processing